This framework protects your agreements with artists

SofaConcerts recommends the use of a booking system with secure framework conditions for both parties involved in the contract. With a booking confirmation, artists and hosts conclude a binding contract. The booking system provides a clear and simple documentation of all agreements about the scope of performance and the exact terms of the contract, as well as a secure and verified payment processing solution. If you confirm a booking within the recommended booking system, you accept the following general conditions as the framework for all individual agreements:

What you can count on: What is the basis of your contract?

All agreements made in writing within the negotiation process via the booking system form the basis of the contract that is concluded when you confirm the booking. The artist's commitment is a non-binding offer, which you as a host can compare with other offers. By confirming a booking, you are entering into a binding contract between yourself and the artist. With each booking, the artist will send you an invoice for the agreed service by email.

Defining a clear scope of the performance: When can you discuss details on the phone?

You define the scope of the performance within the written negotiation before a contract is concluded. Upon confirmation, you will receive the contact details provided by the artist and can also clarify further details by phone. Changes discussed afterwards are only binding if they are confirmed in writing within the booking system by both sides. This is to avoid misunderstandings and to be clear at all times about what has been agreed on by both sides.

Fee handling and transfer: How do artists receive their fees?

When you confirm your booking, you deposit the agreed fee plus booking fee (2%) as security for the artists so that the date is reserved for you. The fee will be kept in a trust account and will not be released until the concert has taken place. The recommended partner for the secure processing of all payments within the booking system is the verified escrow payment provider Mangopay. The booking fee is borne by the host and covers the transfer costs and use of the trust system. The usage fee of the SofaConcerts platform is billed directly to the musicians, so that you, as the host, don't incur any additional costs. The payment options are payment by credit card or Klarna / Sofort. Payment via bank transfer / invoice is possible on request. For frequent bookers, companies and organizations, SofaConcerts arranges individual provisions on request.

Cancellation policy: What happens if my concert cannot take place?

(A) Rebooking or cancellation by hosts

If you, the host, decide not to allow the concert to take place as planned, you have the option of rescheduling the concert to an alternative date after consultation with the booked artist. With the consent of the artist, you can alter the date within the booking system, which creates a new binding concert date. The scope of services remains the same, the invoice and contracts are automatically adjusted as soon as you have entered the postponement in the booking system.

If an alternative date is not possible, you can cancel the concert within the conversation with the artist on the platform and finally cancel it.

• If the artist receives the cancellation notice up to 30 days before the agreed concert date, 50% of the agreed fee remains as cancellation compensation, i.e. you will be reimbursed 50% of the agreed fee.
• If the artist receives the cancellation less than 30 days before the agreed concert date, 80% of the agreed fee remains as cancellation compensation, i.e. you will be refunded 20% of the agreed fee.

The reimbursement is made using the same method (credit card, Klarna / Sofort) as the original payment.

(B) Rebooking or cancellation by artists

If the artist cannot keep the contract for the booked date, he or she can only postpone the concert to an alternative date free of charge with your consent. If you would like to meet the request for a postponement, you can confirm the new date and enter it in the booking system. The scope of services remains the same, the invoice and contracts are automatically adjusted as soon as you have entered the postponement in the booking system.

If an alternative date does not come about and the artist dissolves the contract, you will receive the agreed fee including booking fee in full and can rate the artist. Otherwise, as the host, you waive further claims for damages against the artist. In these cases, the SofaConcerts team will be happy to help you find a replacement artist for your concert.

(C) Cancellations due to force majeure or illness

If the event has to be canceled due to force majeure, both parties agree that the host will be reimbursed in full for the agreed fee, including the booking fee, and that there is no entitlement to compensation for loss. Proof of the reason for the cancellation must be submitted within 7 days via the messaging tool. Only then can the reversal be carried out.

If an artist is unable to fulfill the contract due to illness, the same rules apply as for force majeure, provided the illness is proven within 7 days by a medical certificate. In these cases, the SofaConcerts team will be happy to help you find a replacement artist for your concert.

Read the framework for artists

The framework of the recommended booking system was last updated on July 1st, 2020 and applies to all bookings that were initiated on or after July 1st, 2020. The date of first contact is decisive.